We work throughout Russia
Moscow, Neverovskogo st., 9

Cancellation of services

The consumer’s right to terminate the service agreement is regulated by Article 32 of the Federal Law “On Consumer Rights Protection”

  • The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service rendered before receiving notice of termination of the said contract and reimbursing the contractor for the expenses incurred by him up to that moment for the purpose of fulfilling the contract, if they are not included in the specified part of the price of the service;
  • The consumer, upon discovering the shortcomings of the rendered service, has the right to demand, at his choice:
    • gratuitous elimination of deficiencies;
    • a corresponding reduction in price;
    • reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
  • The consumer has the right to make claims related to the shortcomings of the service provided, if they are found during the warranty period, and in its absence within a reasonable time, within two years from the date of acceptance of the service provided;
  • The contractor is responsible for the shortcomings of the service for which the validity period of the contract is not set, if the consumer proves that they arose before its acceptance by him or for reasons that arose before that moment.